Privacy Policy

Effective Date: January 1, 2026 Last Updated: January 1, 2026

Introduction

Pinnacle Fulfillment (“Pinnacle Fulfillment,” “we,” “us,” or “our”) is committed to protecting the privacy of every individual who visits our website, submits an inquiry, or engages with our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information.

By using our website at pinnaclefulfillment.com (the “Site”), you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

When you submit a quote request, contact form, or job application through our Site, we may collect:

• Full name
• Company name
• Email address
• Phone number
• Mailing or business address
• Service interest and delivery needs
• Any other information you voluntarily provide in open-text fields

b. Information Collected Automatically

When you visit our Site, we and our third-party service providers automatically collect certain technical data, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (the site that directed you to ours)
• Date and time of your visit
• Device type (desktop, mobile, tablet)

This information is collected through cookies, web beacons, and similar tracking technologies. See our Cookie Policy for more detail.

c. Information From Third Parties

We may receive information about you from third-party sources such as Google Analytics, advertising platforms, or referral partners. This information is used only in aggregated or anonymized form unless otherwise disclosed.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries — When you submit a quote request or contact form, we use your contact information to follow up directly.
• To provide and manage our services — For existing clients and partners, we use operational information to fulfill contract and delivery obligations.
• To process job applications — Information submitted through our Careers page is used solely for recruitment and hiring evaluation.
• To improve our website and operations — Aggregated analytics data helps us understand how visitors use our Site so we can improve content, navigation, and performance.
• To communicate with you — With your consent, we may send service updates, operational communications, or information relevant to your inquiry. We do not send unsolicited marketing emails.
• To comply with legal obligations — We may process or retain information as required by applicable law, regulation, or legal process.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. How We Share Your Information

a. Service Providers

We work with trusted third-party vendors who assist us in operating our website and business — including web hosting providers, email platforms, analytics tools, and CRM software. These vendors are contractually required to protect your information and may only use it to perform services on our behalf.

b. Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Pinnacle Fulfillment, our customers, or others.

c. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred to the successor entity. We will notify you of any such change via a prominent notice on our Site.

d. With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Inquiry and quote request data is typically retained for up to 24 months. Job application data is retained for up to 12 months unless an employment relationship is established, in which case applicable employment data retention policies apply.

5. How We Protect Your Information

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted through our Site
• Restricted internal access to personal data on a need-to-know basis
• Regular security assessments of our web infrastructure

No method of transmission over the internet or electronic storage is 100% secure. While we take data security seriously, we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request that we correct inaccurate or incomplete information.
• Deletion — Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out of Communications — Unsubscribe from any email communications by clicking the unsubscribe link in any email or by contacting us directly.
• Do Not Track — Our Site does not currently respond to browser-level “Do Not Track” signals, but you may manage tracking preferences through your browser settings or our cookie preferences.

To exercise any of these rights, contact us at:

Email: info@pinnaclefulfillment.com
Mail: Pinnacle Fulfillment, 325 Homan Road, Lebanon, Ohio 45036

We will respond to all verifiable requests within 30 days.

7. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has submitted personal information through our Site, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at info@pinnaclefulfillment.com.

8. Third-Party Links

Our Site may contain links to third-party websites, including our social media profiles on Facebook and LinkedIn. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a California privacy request, contact us at info@pinnaclefulfillment.com.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Site following any changes constitutes your acceptance of the updated Policy.

11. Contact Us

Pinnacle Fulfillment
325 Homan Road, Lebanon, Ohio 45036
Email: info@pinnaclefulfillment.com
Phone: 513-460-8338